Policies

COVID-19 PROTOCOL

Clients will not be permitted to enter the salon (unless, on the rare occasion, it is felt it may be best if the owner stays ~ in this case, masks are mandatory.

Please remove everything from your cat's carrier and place a clean towel in the carrier. Remove any collars or clothing from your cat.

If you have travelled recently or have been in contact with anyone who has recently exhibited symptoms of, or has been diagnosed with COVID-19, please call to reschedule your cat's appointment (late cancellation fees will be waived in this event).

APPOINTMENT NOW-SHOW &

LATE CANCELLATION / RESCHEDULE

24 hours notice is respectfully requested otherwise a no-show or late cancellation fee (50% of the service that was booked) may be applied and must be paid before rescheduling another grooming appointment.

This appointment has been reserved for you and, with notice, could have been filled by someone waiting for an appointment.

LATE ARRIVAL

If you are late arriving for an appointment, it is possible I will be unable to complete the services requested and we will have to reschedule the grooming appointment.  I schedule time in between each appointment to allow for cleaning and disinfecting the grooming area/equipment before the next client arrives. If you are going to be late (arriving or picking up your cat), please call me to let me know and leave a message if I'm with a client and unable to answer the phone.

FLEAS & OTHER PARASITES

If there is any chance your cat may have fleas/parasites, please ensure your cat is treated (with a veterinarian-recommended product) before their appointment.

 

If fleas are found during grooming, the groom will stop and you will need to pay for the services already done and reschedule after the cat has been treated.

Whisker Tales strives to operate a flea-free grooming studio to minimize the risk of fleas to other clients' cats as well as our own.

 

CAT CARRIER

All cats must be brought in a carrier.  I must be able to secure your cat if the groom is complete before pick-up. The carrier should be CLEAN enough to put your freshly groomed cat into.

 

ACCEPTED PAYMENTS

Credit card (contactless available), debit or e-transfer. Cash is also accepted.  Payment is due the day of service.