Policies

COVID-19 PROTOCOL

I am fully vaccinated; however, I am happy to wear a mask if that would make you more comfortable.  Please just ask.

 

If you are not fully vaccinated, I request that you wear a mask when drop-off and pick-up. Thank you.

 

If you have travelled recently or have been in contact with anyone who has recently exhibited symptoms of, or has been diagnosed with COVID-19, please call to reschedule your cat's appointment.  As well, if you are not feeling well, please call to reschedule.

 

APPOINTMENT NOW-SHOW &

LATE CANCELLATION / RESCHEDULE

24 hours notice is respectfully requested otherwise a no-show or late cancellation fee (50% of the service that was booked) may be applied and must be paid before rescheduling another grooming appointment.

This appointment has been reserved for you and, with notice, may be filled by someone waiting for an appointment.

DROP-OFF

It is preferred that owners drop off their cats and pick them up when the groom is finished. Most cats settle better when their owners are not present. It also allows the groomer and cat to concentrate 100% on each other without distraction.

 

You may be requested to stay or return to support your cat if emotionally fragile or in other exceptional circumstances.

LATE ARRIVAL / PICKUP

If you are late arriving for an appointment, it is possible I will be unable to complete the services requested and we will have to reschedule the grooming appointment.  I schedule time in between each appointment to allow for cleaning and disinfecting the grooming area/equipment before the next client arrives. If you are going to be late (arriving or picking up your cat), please call me to let me know and leave a message if I'm with a client and unable to answer the phone. 

FLEAS & OTHER PARASITES

If there is any chance your cat may have fleas/parasites, please ensure your cat is treated (with a veterinarian-recommended product) before their appointment.

 

If fleas are found during grooming, the groom will stop and you will need to pay for the services already done and reschedule after the cat has been treated.

Whisker Tales strives to operate a flea-free grooming studio to minimize the risk of fleas to other clients' cats as well as our own.

 

CAT CARRIER

All cats must be brought in a carrier.  I must be able to secure your cat if the groom is complete before pick-up.

 

The carrier should be CLEAN enough to put your freshly groomed cat into.

 

Please remove everything from your cat's carrier and place a clean towel in the carrier. Remove any collars or clothing from your cat.

 

ACCEPTED PAYMENTS

Credit card (contactless available), debit or e-transfer. Cash is also accepted.  Payment is due the day of service.

*all prices subject to GST